Service

From a Global Partner in HDR Brachytherapy

Take advantage of our knowledgeable, experienced and dedicated global team. 

Our engineers, application specialists and customer support representatives provide customers with the highest level of customer support possible.

Service Contracts Made for Customer Needs

A customer service contract is your guarantee of continuity, reliability and stability. Our contracts provide the dependable and comprehensive support you and your patients require to safeguard your technology investment. Whichever coverage level you choose, you can be sure of the following:

  • Superior clinical, technical and organizational expertise
  • Certified Application Support Specialists
  • A global network of Field Service Engineers to provide support wherever needed
  • A range of contract offerings to suite your requirements

For additional information, please see:

Fact sheet Service (EN)

Support Level

At the Support Level, you will enjoy telephone access to our dedicated and knowledgeable technical support and clinical applications support staff. In addition, remote support enables our staff to identify and rectify problems quickly and, in most cases, without the need to visit the customer’s site.

 

Standard Level

At the Standard Level, an annual maintenance visit including wear parts and software updates complement the coverage of the Support Level.

 

Comfort Level

At the Comfort Level, corrective action visits and all spare parts and software upgrades complement the Support Level.

 

 

For additional information, please see:

Fact sheet Service (EN)